We're dying these things by hand, in small batches. This is something fun we do on the side, to give back to the community of people who appreciate nice clothes and enjoy traveling. If we screwed something up, we want to make it right.
Every return starts with a direct conversation. We'll talk about what the issue is and what can be done to make it better. Let us know what's going on.
We ship pretty much everything via FedEx.
Once it's shipped, if there is a delay for some reason on their end, just be a little patient. Typically, everything comes through in time. However if they really lose it (for real), contact us and we'll work it out for you.